SUPPORT

FAQ

Check out frequently asked questions and answers.
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  • Remote

  • How do I turn on and off Remote's voice recognition function?

  • 문의기본 문의호버
  • Make

  • VIRNECT Make does not recognize certain FBX file, what should I do?

  • 문의기본 문의호버
  • Make

  • Is it possible to convert BIM 3D drawing so that it can be viewed by VIRNECT Make?

  • 문의기본 문의호버
  • Remote

  • What should I do when the video and sound are cut off or the quality of the video is suddenly bad?

  • 문의기본 문의호버
  • Remote

  • In what pathway do all the various image files uploaded through the Remote Collaboration Board stored?

  • 문의기본 문의호버
  • Remote

  • What should I do when the video is not on focus and the image is shaking during the remote collabo?

  • 문의기본 문의호버
  • Remote

  • What do I do if QR login function does not work?

  • 문의기본 문의호버
  • View

  • What is Help on the visualization screen?

  • 문의기본 문의호버
  • Make

  • We want to display operation data in real-time to BIM data. Can it be done from VIRNECT Make?

  • 문의기본 문의호버
  • Make

  • Can the content be created in a way that its 3D models align with real objects?

  • 문의기본 문의호버
  • Make

  • Are there limits to display asset quantity or size?

  • 문의기본 문의호버
  • Make

  • Can various types of uploaded assets such as 3D models and images be displayed altogether?

  • 문의기본 문의호버
  • Make

  • Do you have a plan to support different file extensions of 3D models, other than OBJ and FBX?

  • 문의기본 문의호버
  • Make

  • What is the reason of limiting the uploading file size?

  • 문의기본 문의호버
  • Make

  • What is an ares file in VIRNECT View?

  • 문의기본 문의호버
  • Make

  • What is a mars file in VIRNECT Make?

  • 문의기본 문의호버
  • View

  • What network environment does VIRNECT View work?

  • 문의기본 문의호버
  • View

  • Can I use VIRNECT View in a network-connected environment?

  • 문의기본 문의호버
  • View

  • What is QR Login?

  • 문의기본 문의호버
  • View

  • How do I save a task I have worked on?

  • 문의기본 문의호버